Size of SIM card is too big

[Maria]

I got my phone s24 but the sim you give us is bigger than the slot. It doesn't fit. my sim is nano but you Sent me a different one

[VirginPlusAntgio · Accepted solution]

Hey there @Maria  , 

Welcome to the community and thanks for your post. 

When receiving one of our SIM cards, you will notice that it has various cut outs on it and you simply need to pop out the correct SIM size matching your phones SIM tray.

Let the community know if you have more questions.