Didn’t mean to buy prepaid top-up

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Sivv
Contributor

‎03-08-2022 05:30 AM - last edited on ‎03-08-2022 07:21 AM by

I didn't mean to buy the top-up card. I want my money back. Didn't even seem to use the data and I ran out right away.

I want a refund. I want my money back.

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VirginPlusAntgio
Moderator

‎03-11-2022 03:24 PM

Hey there @Sivv,

Welcome to the Community. 

Unfortunately, we wouldn't be unable to provide a refund for a purchased top-up card. Check out our Terms of Service, once on the page you can scroll down to Billing And Payment - section 39 (b). 

 

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VirginPlusAntgio
Moderator

‎03-11-2022 03:24 PM

Hey there @Sivv,

Welcome to the Community. 

Unfortunately, we wouldn't be unable to provide a refund for a purchased top-up card. Check out our Terms of Service, once on the page you can scroll down to Billing And Payment - section 39 (b).