Monthly payments.

Nataliia
Contributor

Hey, as I deadlined my last payment day, I should to pay 100 CAD, by my billing plan. I paid this bill in 2 transactions. And even when I paid for it, I didn't get access to the mobile internet. Why? Does anyone know? 

1 REPLY 1

VirginPlusAntgio
Moderator

Hey there @Nataliia

Welcome to the Community and thanks for your post. 

We wanted to reach out to see if you were still experiencing issues with your mobile internet or if you were back to normal?

If not, please clarify the following details;

  • Have you tried to complete a restart (turn phone fully off and back on again) once the payment was posted?
  • What troubleshooting steps have you completed?

Looking forward to hearing back from you.