Accessibility Services

[Grey]

I have a few questions I would like to ask about my current mobile plan and billing, but recent changes in my health means I can't speak to make a phone call, or go into my closest store to talk to a rep. I tried to find one of the Live Chat buttons spread across the site that actually worked, only to e-mail accessibility services and be told the site has no live chat options. In addition, the only way to get correspondence in a format I can currently manage would involve a drawn out process of registering a disability with the accessibility department.

Is there any way I can communicate my concerns through text? Or should I be looking for a different company that offers a more accessible experience while my health is poor?

Thanks!

[VirginPlusAntgio]

Hey there @Grey , 

Welcome to the Community and thanks for your post. 

We can definitely understand where you're coming from and we've reached out via private message to provide you with different ways to reach us. 

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message