1000 Minutes Long distance

[Cush]

What does 1,000 mins long distance really mean when you pay long distance charges anyway

[VirginPlusAntgio · Accepted solution]

Hey there @Cush

Welcome to the Community and thanks for your post. 

The 1000 Bonus International Long Distance Minutes is a bonus that will allow you to call the below countries (Bonus only available while physically in Canada):

• Australia
• Bangladesh
• China
• Germany
• Hong Kong
• India
• Italy
• Japan
• Malaysia
• Mexico
• Singapore
• South Korea
• Taiwan
• UK​

Let the Community know if you have more questions.

[dalif810]

Hi,

I just joined Virgin yesterday due to sale rep told me that the plan's add-on 1000 LD including Taiwan. I want to confirm that the 1000 LD minutes is covered for Taiwan land line and cellular line. Thank you.

[VirginPlusKris]

Hi there @dalif810.

Welcome to the Community.

The 1000 international long-distance minutes applies to the following countries:

• Australia
• Bangladesh
• China
• Germany
• Hong Kong
• India
• Italy
• Mexico
• Taiwan
• UK
• Japan
• Malaysia
• South Korea
• Singapore

Let us know if you have any further questions.

[dalif810]

That's great. Thank you for answering my question.

[BOSS8]

What about calls to the US?

[VirginPlusAntgio]

Hey there @BOSS8 , 

Welcome to the Community and thanks for your post. 

The 1000 bonus international long distance minutes offer only covers the locations mentioned above.

Let the Community know if you have more questions.

[Mani Chauhan]

How to find out balance on 1000 Bonus International Long Distance Minutes? 

[VirginPlusAntgio · Accepted solution]

Hey there @Mani Chauhan, 

Welcome to the Community and thanks for your post. 

You can track your usage directly in My Account; Check out Tracking Your Usage. to learn more. 

We also have a My Account App tutorial section on VirginPlus.ca that will help you navigate the app. 

Let the Community know if you have more questions.

[Calu]

Hello! Is there a ZERO fee/ cost after using this 1000 free minutes or any hidden cost?

[VirginPlusKris]

Good morning, @Calu. Thanks for your post.

If the full 1000 minutes are used before the end of the current billing period, you would be subject to normal international long distance calling rates. When your next billing period begins, the add-on resets to the full 1000 minutes being available to use again.

Check out our page on Long Distance Rates and select the Long Distance Rate Calculator to find out what calling rates are for any specific country you're calling.

Best wishes.

[ski]

Hi, I just switched to Virgin Mobile and the rep told me that Philippines is included in the 200 minutes free international call. Is this true?

[Robin]

I have virgin plus postpaid sim. The current plan is 34$/months.With this i get 1000minutes of long distance calling. Since this month I had barely used 25 minutes in total . BUT when I checked my balance it says you only have 510 minutes left and they said you only have 530 minutes in total.I am very frustrated if this still goes on I will take no longer for me to start using antiher companies services!! 

[VirginPlusAntgio]

Hey there @ski , 

Welcome to the Community and thanks for your post. 

As the feature is different from the one specified in the current thread, we will be reaching out via private message to see which feature you're referring to to relay the correct information. 

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@Robin , billing periods may differ from account to account and may be the reason that your calculations don't match. You can review your usage details by accessing the tracking your usage link provided in the accepted solution above.

Let the community know if you have more questions.