I am changing my plan to a lower price. I am not changing my speed. Why do I require a technician appointment? What would they do? Everything is working today.
A plan change at times can mean more than a change in price. Depending on what plan you had previously and what you're changing to now, equipment and/or wiring would need to be changed out by a technician.
The Community is a peer to peer assistance channel and due to that we do not have direct access to your account details.
Depending on your region and current technology being used in your household, a simple plan change can require a technology upgrade, regardless of the download speeds or monthly pricing.
A plan change at times can mean more than a change in price. Depending on what plan you had previously and what you're changing to now, equipment and/or wiring would need to be changed out by a technician.
The Community is a peer to peer assistance channel and due to that we do not have direct access to your account details.
Depending on your region and current technology being used in your household, a simple plan change can require a technology upgrade, regardless of the download speeds or monthly pricing.
Getting started
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