Internet failing

[ernsha]

My streaming of tv shuts down every night around 8:15pm. Seems to me around that time my speed decreases for this to be happening, am I right??  What I am streaming does use a lot but it should still work if it is during the day and at that time less things are connected to the internet.

Should I contact Virgin about this?

[VirginPlusAntgio · Accepted solution]

Hey there @ernsha, 

Welcome to the Community and thanks for your post. 

You are correct, during peak times in the evening internet speeds can vary with your configuration, internet traffic, server, environmental conditions and other factors. 

A good way to keep a stable connection, would be to direct connect your desktop or laptop to your modem with an Ethernet cord. 

We also have a great article titled How To Boost Your Wi-Fi Connection on VirginPlus.ca that we think will be helpful in your case.

If you feel that there may be a larger issue, you can run our Virtual Repair Tool

The Virtual Repair Tool will:

• Look for service outages.
• Check equipment outside your home.
• Perform a modem reboot.
• Check and correct settings on the hardware in your home.