Error code: 1101

[wsdev101]

I have this error with my Steve Router: Error code: 1101

"You're currently not getting the best performance from your Internet service."

What could be the reason of this issue?

THks.

[VirginPlusKris · Accepted solution]

Hi there @wsdev101. Welcome to the Virgin Plus Community.

How recently did this error start turning up? Did you make any changes to your service recently that might've prompted it?

If you haven't tried already, we'd recommend giving our Virtual Repair Tool a try. It will:

• Look for service outages in your area
• Check the equipment outside your home
• Reboot all your hardware
• Optimize the settings for your service

Let us know if you were still in need of assistance afterwards.

[wsdev101]

No changes has been made to the service.
The tool says: Outside problem.

[VirginPlusKris]

Thank you for giving it a try, @wsdev101.

We'll be reaching out in a private message to gather more info and assist further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message