Unable to cast my Virgin Plus TV on my TV from my phone

B1b
Contributor

‎04-12-2025 02:22 PM - last edited on ‎04-14-2025 08:41 AM by

I still can't my virgin plus tv to cast to my tv from my phone.

 

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2 REPLIES 2

VirginPlusAntgio
Moderator

‎04-14-2025 02:34 PM - edited ‎04-14-2025 02:34 PM

Hey there @B1b , 

Welcome to the community and thanks for your post. 

In order for the community to best assist, a few more details will be needed;

  • Is your phone and app updated to their latest versions?
  • Are you able to watch content on your phone directly?
  • Are you receiving any error messages and/or codes when attempting to cast? If so, what is the message and/or code?
  • Are you able to cast from any other apps on your phone to your TV?
  • How are you attempting to cast and to what kind of casting device?
  • Have you reviewed the Virgin Plus TV SupportOpens in a new tab or window section on VirginPlus.ca for tips and tricks?
  • What troubleshooting steps have you tried so far?

Looking forward to hearing back from you.

 

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Carfixer24
Contributor
In response to VirginPlusAntgio

‎08-05-2025 03:01 PM

Hello,

I'm having the same problem. When I attempt to cast from the Virgin app, it doesn't bring up my available Smart TV.

-phone updated a few days ago, app was just installed today

-can watch content on my phone

-no error messages, it just says 'no cast destination found'

-Can cast to TV from YouTube without issue

-TV is a Hisense/Vidaa smart TV from Costco

-Unable to find a solution from the Support section on the website, or from the virtual chat function.

Thanks in advance.

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