CNN (example) is missing from Guide

[Tammy M]

CNN (500) does not display in either view of the guide. I can search for it, and play it that way, but its not listed for selection inntje guide view. 

What gives? 

[VirginPlusKris · Accepted solution]

Hi there, @Tammy M. Welcome to the Virgin Plus Community, and thanks for your post.

We wanted to check in and see if you were still having issues viewing CNN? There was an issue reported on Thursday, Sept. 19th, that has since been repaired. If you're still experiencing issues, we recommend closing and restarting the app, or restarting the hardware if you're using a supported device aside from your phone.

If the issue continues to still persist after these steps, could you please take a screenshot showing CNN missing from the guide, but being able to be found and viewable through a search?

Looking forward to hearing back from you. Best wishes.