Voice mail greeting problem since updating to iOS 17

[Bebop]

Since upgrading to iOS 17, my callers get the default voice mail greeting.

I record the custom message and it's played back to me asking me to press # to save it. But then when my number is called, it's the default greeting.

Curiously, if I'm on the phone when they call and I don't answer, they get the custom greeting I recorded.

Tech support had me restart my phone, checked that there weren't outages in my area, confirmed I had the latest carrier software (Virgin 55.0) and reset my voicemail, all without success. We thought the problem had been resolved when she called me while I was on the phone and got my custom message, but I subsequently discovered that only happens when I'm on the phone.

Anyone else experiencing this? Any solutions?

[VirginPlusKris]

Good morning, @AncasterDuo. Welcome to the Virgin Plus Community, and thanks for your post.

Please review our How To post on How To Use iOS Live Voicemail and ensure you have it disabled to be able to make use of your normal Virgin Plus voicemail inbox as usual.

Let us know if you were in further need of assistance.

[AncasterDuo]

Thank you Kris. We did not know there was an iPhone voice mail option. We will keep that going, as it is more professional and user friendly than the Virgin voice mail.
Now I wish for something similar on the Android!