Hey there @AES ,
Welcome to the Community and thanks for your post.
Signal reception can be affected by many factors such as topography, line of sight to towers, network congestion due to heavy traffic, where you're located when attempting to use the service (indoors, basements, etc.) and many more.
In order to have a better understanding of the issue, please provide all of the below information;
- Is your phone 5G compatible? If so, change your network settings to 4G/LTE to see if the same issue occurs.
- Is the issue happening indoors, outdoors or both? If indoors, have you tried Wi-Fi calling?
- Is your phone updated to it's latest OS/IOS version?
- Have you tried to simply restart your phone and/or manually reset the network settings? If you haven't tried either, give it a try and let us know the results.
- What troubleshooting steps have you tried?
- Have you contacted our technical support team to report your issue and get it verified?
Looking forward to hearing back from you.
