Hello! I just switched over from another carrier to Virgin. Went in person in a Virgin store. Rep created the account and then transfered the number from Rogers to Virgin. Phone and texts are working perfectly. Data, is not. It shows I'm connected LTE but its not working. Reset my connection settings, rebooted, tried manually entering APN settings, still nothing. The rep took out the sim card from his phone and put it in mine. Data was working. Did the opposite with my sim card; got it in his phone and he did not have data. So the phone is not the problem. The rep then took a new sim card and assigned it to my account. We then tried that sim card. Same problem with the data. So he logged a ticket with support and it was escalated to level 2.
So basically, I'm waiting for a callback. Seems something is off on my account. Also, when I log into my account page, I see nothing in regards to my mobility plan, only see my home internet plan (but this might just update more slowly?).
Has anyone had or heard of something like this happening? First time it happens to me 😛
