Low cell signal

[Tob298]

Hi, when i first signed up there was no issues with signal now since about Friday the signal has dropped to 1 maybe 2 bars and using data is nearly impossible.  I have asked if there are any technical issues here in NB, however, was told all is fine.  Not sure what else to do have tried rebooting, reset network setting manually setting Virgin network, no change signal is fine for about 5 minutes then back to almost nothing.  A little disappointed in the service considering it is at this point worse than Fido network i came off of.  Any ideas as to what happened (iPhone 11).

[VirginPlusAntgio]

Hey there @Tob298, 

Welcome to the community and thanks for your post. 

Awesome to see all of the troubleshooting that you've completed. 

Signal strength can be affected by many different factors, like line of sight to towers, new buildings being constructed in the area, if you're indoors or outdoors, etc. 

To get a clearer image of your concern, can you share the following details:

• Where are you located in NB?
• Is the issue happening mostly indoors, outdoors or both?
• What is the make and model of your phone?
• Are others affected as well?

If the issue is mostly happening indoors, a good option to try is our Wi-Fi Calling

[Tob298 · Accepted solution]

Hey, I know about all that I work with LTE and wireless equipment.  It’s been confirmed to be a tower issue, thanks for the response though.

[Kelowna]

I have a ticket opened since August and have been told they are aware of low signal. Still having this problem and they are billing with no rebate. Was told to speak to loyalty department to get a credit