Cell phone data usage

toolman60
Contributor

‎04-22-2024 05:26 PM

I turned off data to my daughter's phone (an android) while she was traveling through the States.  Once she crossed the boarder and was back in Canada for a bit, I turned the data back on.  That was four hours ago and she still doesn't have access to data on the phone.  On the account it shows that data is no longer blocked.  How long does this take?

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VirginPlusAntgio
Moderator

‎04-24-2024 04:06 PM

Hey there @toolman60 , 

Welcome to the Community and great question. 

When an account change occurs, there might be a small delay for it to be fully updated on your service. 

Bellow are a few tips that may help;

  • Try restarting the phone (fully power off and back on again).
  • Make sure your mobile data is turned on in the settings.
  • Try manually resetting your network settings.

Give those a try and keep the Community updated with the results.

 

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