Blocked numbers are able to leave messages.

Me
Contributor

I have a number blocked. When the number calls it shows on my phone as a recent call. The phone does not ring but they can and do leave a message.  How is this possible? And how do I  prevent this from happening.  I have blocked 2 other numbers that this person has called from and they cannot leave a message using those 2 numbers.

1 ACCEPTED SOLUTION

Accepted Solutions

VirginPlusAntgio
Moderator

Hi @Me,

Thanks for your post,

Some devices will allow you to reject any calls and messages from a specific caller and some devices will only reject the call and allow messages to go thru. To verify, you will need to go in your call settings and verify the limitations you've set for the number.

For Android: Press on the phone icon <  Touch the menu icon <  Touch settings  < Touch Block/Blocked numbers < You will see the numbers that are blocked.

For Apple: Touch settings < Scroll to and touch Phone < Touch Call blocking & Identification < Touch Block contact ... < Touch the desired contact < The contact has been added to the blocked list. (To block a number in your call list, touch the information icon and then block this caller.) 

To find your devices user guide click hereOpens in a new tab or window

Let the Community know if you have more questions.

 

View solution in original post

6 REPLIES 6

VirginPlusAntgio
Moderator

Hi @Me,

Thanks for your post,

Some devices will allow you to reject any calls and messages from a specific caller and some devices will only reject the call and allow messages to go thru. To verify, you will need to go in your call settings and verify the limitations you've set for the number.

For Android: Press on the phone icon <  Touch the menu icon <  Touch settings  < Touch Block/Blocked numbers < You will see the numbers that are blocked.

For Apple: Touch settings < Scroll to and touch Phone < Touch Call blocking & Identification < Touch Block contact ... < Touch the desired contact < The contact has been added to the blocked list. (To block a number in your call list, touch the information icon and then block this caller.) 

To find your devices user guide click hereOpens in a new tab or window

Let the Community know if you have more questions.

 

mayyah
Contributor

Hi, I have blocked a spam caller but I keep getting notified of voicemails from them. I would like to stop them from having the ability to leave a voicemail.

Oh my god same. So annoying what a horrible feature. In what world would we want to cut communication from someone just for them to be able to leave voicemails and totally bypass the block system. Why is there no simple solution to this seems like a horrible design?! Love my 3 voicemail slots being filled by spam callers every single day.    /endsarcasm

I want to block a spam number that keeps filling my mail box, +1866*******

Thx for the response, but that still doesn't solve the problem. Why should anybody be able to leave a message if you've blocked them. Seriously.

xwordguy
Contributor

This is nonsense. A solution is required. I have a nutcase caller who is blocked but still fills up my voice mail inbox every day. I'm currently looking for employment and am missing calls from prospective employers. This needs to be fixed, otherwise I'll have to move to a company that blocks messages,