Why can't I upgrade to an S21+?
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02-24-2022 04:29 AM
Why do only B list phones show up for an eligible upgrade? Especially since there doesn't seem to be any reason to use the upgrade process, as I can just cancel my plan and start a new one and the new plan will waive the $50 activation fee anyways, the only real difference seems to be that it's a minor inconvenience to have to switch phones manually.
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02-28-2022 02:58 PM
Hey there @Kris_R, welcome to the Community.
We don't foresee any specific issue as to why the Samsung S21+ wouldn't be available for a hardware upgrade.
You can review and complete a Hardware Upgrade on MyAccount.
Please let us know if you're still not seeing your desired device.
