Why can't I upgrade to an S21+?

Kris_R
Contributor

Why do only B list phones show up for an eligible upgrade? Especially since there doesn't seem to be any reason to use the upgrade process, as I can just cancel my plan and start a new one and the new plan will waive the $50 activation fee anyways, the only real difference seems to be that it's a minor inconvenience to have to switch phones manually. 

1 REPLY 1

VirginPlusAntgio
Moderator

Hey there @Kris_R, welcome to the Community. 

We don't foresee any specific issue as to why the Samsung S21+ wouldn't be available for a hardware upgrade. 

You can review and complete a Hardware Upgrade on MyAccount.

Please let us know if you're still not seeing your desired device.