How to update payment information

[Jschneuker]

I’m wanting to save my credit card information to make it easier to make a payment but I can’t seem to do so??

[VirginPlusAntonie · Accepted solution]

Hey @Jschneuker
Thanks for your post. The Community will need more details in order to help.

Do you have a postpaid or prepaid account?

Pre-authorization information can easily be updated and added via My Account.

If you have a Postpaid account, you can visit Ways to pay your monthly bill found in Virgin Plus Support and for additional help in setting up a payment method, see the How To article How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authori....

If you have a Prepaid account, you can visit our Top up your prepaid account article.

[WaicheongLao]

hi

good morring

change payment from Old TD Visa to new TD Visa account Number 

[WaicheongLao]

can you let me know how to get change for payment Account?

[VirginPlusAntonie · Accepted solution]

Hey there @WaicheongLao, 

Welcome to the Community.

Pre-authorization information can easily be updated and added via My Account.

If you have a Postpaid account, you can visit Ways to pay your monthly bill found in Virgin Plus Support and for additional help in setting up a payment method, see the How To article How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authori....

If you have a Prepaid account, you can visit our Top up your prepaid account article.