Problem entering topup amount on web site for prepaid account.

wbgrant
Contributor

We encountered a problem on 2021-10-07 when using the web site to enter an Interac payment on a prepaid  account.

We normally top up this account by $35/month. Today the web server refused to accept a dollar amount of less than $50. Amounts of $50 or more were accepted without complaint.

This problem appeared sometime in the last month.

Your prompt attention to this matter would be appreciated.

1 REPLY 1

mod17
Contributor

I’ve got the same problem.  This has been an issue for months using a credit card, but the first since I started using Interac.