Unlimited long-distance minutes from Canada to the US and 6 select regions ($2/month)

[Angeline]

I am an existing Virgin Plus member. I see this add-on advertised:

Unlimited long-distance minutes from Canada to the US and 6 select regions ($2/month)

It includes the UK, which is the reason I want it. It appears under Add-ons on the website, but it does not appear as an option in My Account.

Customer service opened a helpdesk ticket, but before I continue escalating, I wanted to ask: is this add-on available to existing members on all plans, or only certain plan types? And if that is the case, what is the process to get switched to one

If it is plan-dependent, which current plans support it?  And if so, can I switch to this plan?

[VirginPlusKris · Accepted solution]

Hi there, @Angeline. Thanks for reaching out.

When it comes to something being advertised on Virginplus.ca, it's best to assume that it's only available for new activations (with some exceptions like roaming add-ons), and occasionally for existing users looking to upgrade their phone to a newer model. If you're unable to see the add-on in My Account, this is more than likely the case.

It's great to hear that you've already gotten in touch with someone for further investigation as well. 🙂 If your escalation turns up any new information, please do keep the Community up to date for any future users who may have similar questions.

Looking forward to hearing back from you. Best wishes.

— Kris

[Angeline]

Thank you.  I'll call back and see if they are willing to switch me to a compatible plan.  If not, I looked around, and Fido has the same plan for the same price, which includes unlimited international calling.  So I will switch to them if I cannot obtain this. 

[246epa]

Hello.

I have been going round in circles with the chat bot...

I want to add the $2/ month unlimited long distance/ international calling package, but it does not seem to be available when I am actually logged into my account.... Anyone know how to add this, or is it not available for some reason.

Thank you.