One or two bars in Windsor and Essex County, Ontario

[Quinn Q]

I live in Essex County Ontario and find the connection very spotty. It was worse with Roger’s, but service with Virgin Plus is only a bit better.  Even in downtown Windsor the other day, I had only one or two bars. I have a brand new iPhone 17.  Anyone else have trouble in this part of Ontario ?

[VirginPlusAntonie · Accepted solution]

Hey there @Quinn Q ,

Welcome to the community, and thank you for your post.

There are currently no reports of widespread or major outages in this region. If you notice that the problem persists only within a specific area, it’s possible that a local antenna is undergoing maintenance.

In order for the community to best assist you, please provide details about the issue(s) you’re currently experiencing with your service: When did the problem start? Are other Virgin Plus Members experiencing the same issue? And what troubleshooting steps have you already tried?

Quick fixes if you lose network coverage:

• Enable Wi-Fi Calling: If the cellular signal is weak inside your home, enable Wi-Fi Calling in your device’s settings to use your home Internet connection.
• Force a Reconnection: Turn on Airplane Mode for 10 seconds, then turn it off to force your phone to search for the nearest cell tower.
• Reset Network Settings: Go to your phone’s settings (iOS or Android) and select “Reset Network Settings” to clear any corrupted connection caches.

We also suggest checking out our “How-To” section. There you’ll find plenty of helpful tips and tricks if you’re having issues with your service.

If you have any other questions, feel free to share them with the community.