Power of Attorney

[PHopwood]

Can anyone tell me where to send a power of attorney document for a virgin mobile account? 

My aunt has dementia and my father has power of attorney and needs to access her bills to pay and manager her account. Unfortunately customer service did not provide him with any info. They wanted her email - but the person who sold her the phone set up an email for her as this is her only piece of technology - she still has a rotary phone! The email has long since been lost. 

Any help/direction on this would be appreciated.

Happy Holidays! 

[VirginPlusKris · Accepted solution]

Hi there @PHopwood.

Welcome to the Community.

For us to be better able to assist, we've reached out to you in a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[PHopwood]

Thank you so much for your quick answer and your help!

Happy Holidays!

Patricia

[647jo]

I have the same question.

[VirginPlusPatricia]

Hey there @647jo 

Welcome to the community 🙂

We'd be happy to provide additional details on this process and I have sent you a private message so we can discuss.  Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@VirginPlusPatricia