Remove Voicemail from account

[MalcolmW]

How do i remove voicemail from my account entirely? 

❗AI Summary:

Removing the Voicemail calling feature entirely is an account level change requiring an Agent to complete, and cannot be completed through Virgin Plus My Account self-serve options.

[VirginPlusKris · Accepted solution]

Hi there @MalcolmW, and welcome to the Community.

How to remove Voicemail from your Virgin Plus account

Removing the Voicemail calling feature entirely is an account level change requiring an Agent to complete, and cannot be completed through Virgin Plus My Account self-serve options.

We're happy to assist any Virgin Plus Member with this request. Please Reply to this thread with your request and a Moderator will reach out in Private Message to complete your request.

Unsure how to check your Private Message inbox? See Private Messenger in Community Help.

[sam48]

Please help me to remove voicemail from my phone account. Thank you in advance.

[VirginPlusAntonie]

Hi there @sam48 ,

Welcome to the Community and thanks for your post.

Removing the Voicemail calling feature entirely is an account level change requiring an Agent to complete, and cannot be completed through Virgin Plus My Account self-serve options.

We're happy to assist any Virgin Plus Member with this request and have reached out in Private Message. Please check your Private Message inbox. Unsure how to check your Private Message inbox? See Private Messenger in Community Help.

[Hemogoblin]

Found the solution. I did it through the chat function and the person removed it. Took one chat session, I was shocked! I tried to get mine removed when I was with Telus, called them 10 times and they still didnt remove it which is what prompted me to switch to Virgin.

I can't figure out why this is? Like why do telecoms make voicemail the default only to make it so difficult to remove? Is it the data mining component, in that they can listen in on the voicemails left behind? Gotta be a reason for this madness.....

[hnnh]

Hello! I would also like to opt out of voicemail. I previously opted out when they sent a text about voicemails. However, recently, I got opted in without my consent.

[Virginia1]

I do NOT like voicemail on my phone! Even when you do not set it up it has messages. I want it disabled.

[VirginPlusKris]

Hey there @hnnh and @Virginia1.

Welcome to the Community and thanks for your posts.

Removing the Voicemail calling feature entirely is an account level change requiring an Agent to complete, and cannot be completed through Virgin Plus My Account self-serve options.

We're happy to assist any Virgin Plus Member with this request and have reached out in Private Message. Please check your Private Message inbox. Unsure how to check your Private Message inbox? See Private Messenger in Community Help.

[budster]

I would like my voicemail disabled/removed for the same reasons. Getting spam.

[VirginPlusKris]

Hey there @budster.

Welcome to the Community and thanks for your post.

Removing the Voicemail calling feature entirely is an account level change requiring an Agent to complete, and cannot be completed through Virgin Plus My Account self-serve options.

We're happy to assist any Virgin Plus Member with this request and have reached out in Private Message. Please check your Private Message inbox. Unsure how to check your Private Message inbox? See Private Messenger in Community Help.

[Bimmy]

I don't get my voice mails, so I don't want people who mail me thinking I got their messages.

[VirginPlusKris]

Hey there @Bimmy.

Welcome to the Community and thanks for your post.

Removing the Voicemail calling feature entirely is an account level change requiring an Agent to complete, and cannot be completed through Virgin Plus My Account self-serve options.

We're happy to assist any Virgin Plus Member with this request and have reached out in Private Message. Please check your Private Message inbox. Unsure how to check your Private Message inbox? See Private Messenger in Community Help.