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Resolved! Reconnecting Steve Modem

Can I just unplug Steve and then re-plug it to change modem location in my home?  I'm a Neanderthan when it comes to technology 

Degas by • Contributor
  • 1015 Views
  • 2 replies
  • 2 likes

Resolved! Firestick buffering

Hi.I use firesticks for streaming.   The last couple of days all my channels are constantly buffering.   Not sure what to do. 

Marky by • Contributor
  • 605 Views
  • 1 replies
  • 0 likes

Resolved! Gigabyte internet?

Will virgin be be offering gigabyte internet soon. I just upgraded to the 300mbs plan but I’ve been wanting gigabyte internet for 5 years now. I love this company and I don’t want to change but I would love to see gigabyte internet in the Montreal ar...

Gurpj216 by • Contributor
  • 440 Views
  • 1 replies
  • 0 likes

Resolved! An issue was found during the Outside equipment check

I used the auto diagnosis from my account app because my Wi-Fi has been working intermittently, and the app found an issue outside equipment check, but its supposed that I need to call for a technician, if its outside and its not in my home, and the ...

Os1313 by • Contributor
  • 558 Views
  • 1 replies
  • 1 likes

Resolved! AC adapter type ?

Hello ,I bought a UPS Backup system for my Valerie Router/Modem. There was a couple of AC pin/adapter included in the box , but none of them work on the router , they are too small. What type of AC Pin fit Valerie router  ?Thanks

JG90 by • Contributor
  • 970 Views
  • 1 replies
  • 1 likes

Resolved! YouTube clips not working

Can't seem to get you tube video  clips working? says not offline? never had issues before.  

joe18 by • Contributor
  • 1181 Views
  • 5 replies
  • 2 likes

Resolved! Internet disruptions

Hi,I am north of TO. My internet connection has been dropping frequently since the 'equipment failure' earlier this year!I am wondering what causes it. Do people experience similarly?Best