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Resolved! Valerie display "i" is red, text display and the other two icons are blank

I noticed recently the display on my Valerie was blank and the three icons next to it, which had been illuminated in white, now have only the "i" icon visible in red.Resetting, or unplugging, the modem has no effect on the state of the display, altho...

Resolved! Do Virgin technicians install phone jacks?

Do Virgin technicians install phone jacks, need a new one closer to our TV?

Resolved! Booking service tech to setup internet July 1st

Need to book a service technician to install internet in new place on July 3rd. Already a member using Virgin Plus phone and internet plan. Thanks

Resolved! Internet failing

My streaming of tv shuts down every night around 8:15pm. Seems to me around that time my speed decreases for this to be happening, am I right?? What I am streaming does use a lot but it should still work if it is during the day and at that time less...

Resolved! Anyone else experiencing poor internet connection this morning? Ours is cutting out every 1/2 hour.

Anyone else experiencing poor internet connection this morning? Ours is cutting out every 1/2 hour.

Resolved! Constant modem issues and interruptions

Ever since the Summer I've had nothing but issues, my modem will shut off and no lights will be on except the power light. I than need to unplug and restart..I've had three modems in this time so it can not be a modem issue. The past few months when...

Resolved! Self install arrive on time

Hello ! Just became a new customer the other day and my order said the installation day was yesterday (I opted for self install so just waiting on the delivery) at the end of the day yesterday, I contacted customer care just to be safe to see if it w...

Resolved! I cannot use wifi any longer

I cannot use wifi any longer and cannot find iPhone 11 to fix.

Resolved! Constant Internet interruptions

For 2 months I am experience Constant Internet interruptions every dayThey last from 10 sec to a 1 min and happening multiple time a day.I've been talking with layer one support countless amount of time with no resolution.Technician was at my home th...

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Wi-Fi: Password reset

How to return my modem?

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