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Mobility

Have questions or need help with your Virgin Plus Mobility service or phone?

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Internet

Have questions or need help with your Virgin Plus internet or modem?

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TV

Have questions or need help with your Virgin Plus TV?

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Member Benefits and My Account

Have questions or need help with your Virgin Plus Member Benefits or My Account?

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How To's

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Coming to Crave in November 2026

November 1st THE GILDED AGE, Season 4, Episode 1, Season PremiereYOUTH, Episode 8, FinaleTHE MAN WHO INVENTED CHRISTMAS - STARZABOUT TIME - STARZAMERICAN HOSTAGE, Episode 8, Finale November 3r...

Enjoy free previews this November with Virgin Plus TV

With Virgin Plus TV you have a chance to preview select channels each month, free of charge. Enjoy a range of international and multicultural channels or specific genres like true crime, sci-fi or fa...

Super Channel’s November Highlights are here!

Fuse, Heart & Home, Vault and Quest have a jam packed month for everyone to enjoy; from suspense thrillers, murder mysteries, rom-coms and throwbacks. Check out November's Super Channel Highlights...

NHL Hockey viewing for 2026/2027 season

With Virgin Plus, you can watch world-class hockey from the NHL, the IIHF World Juniors, and much more. TSN airs up to 177 select Leafs, Habs, Senators and Jets regular season games*Sportsnet airs se...

The customer service

I’m extremely frustrated with Virgin Plus customer service. I moved to a new address on November 1 and asked to have my internet transferred by November 5. A technician installed the new modem that day, but I still couldn’t get any of my devices onli...

How can I withdraw a cancellation request and keep my mobile number?

At the end of October, I called Member Care to cancel my mobile line. I need to keep using the same number and would like to withdraw that request. I tried the virtual assistant and have since submitted the Unresolved Concern Form.Could a moderator l...

Resolved! Credit Union not in list of banks

I want automatic withdrawals from my credit union chequing account. My credit union is not listed. What do I do?

how can i find or reset Home Internet password?

Using vincent modem for my fiber internet, on the web console of this modem, i want to know home internet password, so i click "Home internet" section on the web console, it said: Enter your Home Internet User ID and password.Heads Up! Your User ID...

Are there additional multi line discounts that may apply to the account if we go to 4 phones from 2?

We have 2 phones on Virgin now and are thinking about bringing two more over from Fido. Are there additional multi line discounts that may apply to the account if we go to 4 phones from 2? I want to easily compare the overall price.

Resolved! March 1st, 2027 3G/HSPA network shutdown

What happens on March 1, 2027 when network shuts down?

Resolved! Are we able to renew the 365-day travel pass promotion once it expires?

Our 365-day travel promotion expires in December; are we able to renew it then, as we really like it.

Resolved! NAT TYPE Strict

HI,I've been running into issues while gaming and traced it back to the NAT TYPE being the issue. Technical support doesnt seem to know how to help. I need to change the NAT type from strict(type 3) to moderate(type 2). Does anyone know how to do th...

Resolved! Double payment. Manual and pre-authorized payment

Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre au...