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Mobility

Have questions or need help with your Virgin Plus Mobility service or phone?

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Internet

Have questions or need help with your Virgin Plus internet or modem?

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TV

Have questions or need help with your Virgin Plus TV?

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Member Benefits and My Account

Have questions or need help with your Virgin Plus Member Benefits or My Account?

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Coming to Crave in November 2026

November 1st THE GILDED AGE, Season 4, Episode 1, Season PremiereYOUTH, Episode 8, FinaleTHE MAN WHO INVENTED CHRISTMAS - STARZABOUT TIME - STARZAMERICAN HOSTAGE, Episode 8, Finale November 3r...

Enjoy free previews this November with Virgin Plus TV

With Virgin Plus TV you have a chance to preview select channels each month, free of charge. Enjoy a range of international and multicultural channels or specific genres like true crime, sci-fi or fa...

Super Channel’s November Highlights are here!

Fuse, Heart & Home, Vault and Quest have a jam packed month for everyone to enjoy; from suspense thrillers, murder mysteries, rom-coms and throwbacks. Check out November's Super Channel Highlights...

NHL Hockey viewing for 2026/2027 season

With Virgin Plus, you can watch world-class hockey from the NHL, the IIHF World Juniors, and much more. TSN airs up to 177 select Leafs, Habs, Senators and Jets regular season games*Sportsnet airs se...

Resolved! March 1st, 2027 3G/HSPA network shutdown

What happens on March 1, 2027 when network shuts down?

Resolved! NAT TYPE Strict

HI,I've been running into issues while gaming and traced it back to the NAT TYPE being the issue. Technical support doesnt seem to know how to help. I need to change the NAT type from strict(type 3) to moderate(type 2). Does anyone know how to do th...

Resolved! Double payment. Manual and pre-authorized payment

Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre au...

Linking through TSN premium Virgin Plus issues, I can't get through past the log in screen?

I've spent hours with Bell and virgin trying to link through TV provider virgin plus on the TSN app. I can't get through past the log in screen. I've trying everything suggested several times.

Resolved! Are we able to renew the 365-day travel pass promotion once it expires?

Our 365-day travel promotion expires in December; are we able to renew it then, as we really like it.

Received a letter about upgrading Home phone

I have a home phone plan in Quebec not a cellular plan Home Phone and i just received a letter that as of march1 i need to upgrade but it’s a home Phone plan What are you doing for customer like me ? Upgrading the Zte box ? New Sim card ?

Resolved! 🏒 How can I watch Hockey with Virgin Plus TV?

I'm getting increasingly frustrated with Virgin TV's NHL coverage. I scroll through the programming guide and see NHL games advertised. I tune in, only to be greeted with the dreaded message: BLACKOUT IN EFFECT! And it isn't just one team. It see...

Resolved! How to make international call from Peru to Canada with the Global 365 plan?

my daughter on my plan has the Global 365 plan and is currently in Peru. When she tries to call Canada she gets a recording in Spanish and it hangs up. Maybe she is missing something entering the number…..how does she call home from Peru to Canada? ...