Mobility
Have questions or need help with your Virgin Plus Mobility service or phone?
381 PostsRecent Activity
can anyone explain why the cost of the phone and data charges change on the SAME phone...
Can anyone give a reasonable, cogent reason why the data charges and cost for the same phone changes depending on how much data you need? No down payment for S23FE if I take 50gbs data but if I take less data - only 20 gbs, I now have a 70.00 down p...
Resolved! Payment made. Balance owing not updating.
I have already paid my bill through my bank app yesterday, but it shows nothing in virgin app. And moreover company didn't provide its own email or contact no. of customer care.
Can’t link account despite doing it
When I link my account I get:The account number XXXXXXX has already been added to this My Account profile. But then when I click Continue to my account I get: Hey there! Looks like you don't have any bills or services linked to your profile. It's sup...
Cell phone data usage
I turned off data to my daughter's phone (an android) while she was traveling through the States. Once she crossed the boarder and was back in Canada for a bit, I turned the data back on. That was four hours ago and she still doesn't have access to...
Valerie now says HomeHub3000
When logging into the web interface I now see Home Hub 3000 indications.I’m also unable to input the v2 number since it thinks it’s a Bell modem and refuses the virginmobile.ca user id. What happened?
Valerie router blocks pi hole dns device
I'm trying to set up a pi-hole on my home network to block ads and websites (since Virgin's routers don't have the ability to filter websites out of the box for some reason). the pi-hole is working fine after install and passes tests I do with nslook...
Resolved! Can I pause my virgin account
Can I pause my Virgin Mobile account and for how long while I am out of the country?
Question about billing when adding another line (confusion)
I am adding another line to my account, however I am confused about the final billing process. when I go to sign up I fill it all out and it asks for my credit card info, not sure why as I already have the account I am adding the line to, but ok mayb...
"Internet Access Manager" disappears from the Valerie Router
Referring to this link on "How to set up Internet Access Manager" athttps://virginhome.tmtx.ca/en/topic/homeinternet_valerie/how_to_create_access_controls_on_my_valerie...Unfortunately, the "Internet Access Manager" function is no longer available in...
