Mobility
Have questions or need help with your Virgin Plus Mobility service or phone?
342 Posts
Recent Activity
Resolved! March 1st, 2027 3G/HSPA network shutdown
What happens on March 1, 2027 when network shuts down?
Resolved! Are we able to renew the 365-day travel pass promotion once it expires?
Our 365-day travel promotion expires in December; are we able to renew it then, as we really like it.
how can i find or reset Home Internet password?
Using vincent modem for my fiber internet, on the web console of this modem, i want to know home internet password, so i click "Home internet" section on the web console, it said: Enter your Home Internet User ID and password.Heads Up! Your User ID...
Are there additional multi line discounts that may apply to the account if we go to 4 phones from 2?
We have 2 phones on Virgin now and are thinking about bringing two more over from Fido. Are there additional multi line discounts that may apply to the account if we go to 4 phones from 2? I want to easily compare the overall price.
Resolved! NAT TYPE Strict
HI,I've been running into issues while gaming and traced it back to the NAT TYPE being the issue. Technical support doesnt seem to know how to help. I need to change the NAT type from strict(type 3) to moderate(type 2). Does anyone know how to do th...
Resolved! Double payment. Manual and pre-authorized payment
Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre au...
Linking through TSN premium Virgin Plus issues, I can't get through past the log in screen?
I've spent hours with Bell and virgin trying to link through TV provider virgin plus on the TSN app. I can't get through past the log in screen. I've trying everything suggested several times.
Received a letter about upgrading Home phone
I have a home phone plan in Quebec not a cellular plan Home Phone and i just received a letter that as of march1 i need to upgrade but it’s a home Phone plan What are you doing for customer like me ? Upgrading the Zte box ? New Sim card ?
Resolved! 🏒 How can I watch Hockey with Virgin Plus TV?
I'm getting increasingly frustrated with Virgin TV's NHL coverage. I scroll through the programming guide and see NHL games advertised. I tune in, only to be greeted with the dreaded message: BLACKOUT IN EFFECT! And it isn't just one team. It see...
