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Can't make or receive phone calls in Penticton, BC

I can't make a phone call or receive a phone call without it dropping in the Penticton area. Either fix your service or I will be terminating my cell phone service contract as you are breaching your contract in not being able to provide me with a dec...

Jkmonkey by • Contributor
  • 22 Views
  • 1 replies
  • 1 likes

Resolved! Voip phone no audio

Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...

alfee by • Contributor II
  • 1216 Views
  • 37 replies
  • 24 likes

Refund sent to my old address

Hello, I'm looking for help regarding a refund that I still haven't received. Back in January, I transferred from Virgin Mobile to Bell. Before the transfer, I was told multiple times through chats with both Virgin and Bell representatives that any r...

RLiu by • Contributor
  • 47 Views
  • 1 replies
  • 1 likes

Resolved! Unable to access Crave via log-in

I am trying to access Crave but am no longer able to.  When I  in try to sign in with my credentials I get a pink bar with a red circle in the top left corner.  I am not sure how to fix this problem.  Any suggestions?

teacher by • Contributor
  • 1779 Views
  • 10 replies
  • 16 likes

Resolved! No Service. Showing SOS

I am having problems today with virgin service . I have no bars at all . Phone kept saying SOS I reset it a bunch of times . Anybody else having this issue today ? 

Resolved! Virgin Plus and Virgin Voyages

Hi,I’m wondering whether Virgin Plus members get any discounts or perks with Virgin Voyages cruises for Canadians. I’ve been wanting to sail with Virgin for a long time, but their cruises can be pretty pricey, so any savings would be appreciated.

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