Mobility
Have questions or need help with your Virgin Plus Mobility service or phone?
349 Posts
Recent Activity
Resolved! Voip phone no audio
Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...
Resolved! Filter out spam texts?
I keep getting spam texts every now and then about a supposed "price" that I won. It's very obvious that it's malware. I keep blocking and deleting those numbers but they are still coming in. Is there a way to filter those texts out? Some sites sugge...
Resolved! How to locate the call back form
I want to request a call back.
Resolved! CBC content not available on demand at home
What happened to CBC on demand? When I access the CBC On-Demand, the only shows reflected are from the winter Olympics. Current episodes of Murdoch Mysteries or Wild Cards are not on the menu. They have not appeared for quite some time. I did not...
Resolved! Data Usage incredibly high
I've been with 2 different carriers before Virgin and I have never had this issue before. My average data usage is between 5 and 20 gb a month but the first month after I switched to Virgin, my usage spiked to 79GB in three weeks (my plan is 80 GB a ...
How to transfer your existing number to Virgin Plus
How to Transfer Your Existing Number to Virgin Plus Before starting, ensure you have the following: Your previous provider's active phone number, ready to receive an SMS.Your previous provider's account information.Your Virgin Plus temporary phone n...
Resolved! Recording with Virgin Plus TV app?
Is there any device or service I can use to record TSN & SN programs from Virgin Plus?
Resolved! WAN IP in the DMZ is a private IP
I've been using my own router since I've been with Virgin Plus for the Internet. It was a not easy setting up my "vincent" modem at first so that I could use my own router, but I figured it out. In the advanced settings, under DMZ, I turned the DMZ "...
Resolved! Crave disappearing after changing plan
I got a different plan when I reupped my phone but still have data which is required to continue to get Crave for free each month. But now I don't have Crave anymore. Anyone know how to get it back? Thanks
