Unable to access Crave via log-in

[teacher]

I am trying to access Crave but am no longer able to.  When I  in try to sign in with my credentials I get a pink bar with a red circle in the top left corner.  I am not sure how to fix this problem.  Any suggestions?

[VirginPlusAntonie · Accepted solution]

Hey there @kris1 and @lene bean , 

Welcome to the community and thanks for reaching out. 

When receiving the none available message, more often than none it means that your current rate plan is not compatible with the offer. 

It is always important to expand the Learn more/details section to review the offer details and see if you qualify. You will find below the said offer description: 

Available to current eligible Virgin Plus Members on a Mobility plan with data with Virgin Plus, who maintain their subscription to any Mobility plan with data, with an account in good standing who see this message in their account, where access/technology permit. Subject to change without notice, not combinable with other offers.

Check your rate plan details in My Account and if you're receiving discounts, special offers, Loyalty rate plans/features, etc. it may disqualify the offer. 

Let the community know if you have more questions. 

[lene bean]

Just renewed my previous plan for another 2 years (no special discounts, features, etc.) to get the free CraveTV (with ads) for the 2 years…

[Laura]

How to activate Virgin Plus Crave Standard with Ads offer

This did not work

[VirginPlusAntonie]

Hey there @Laura , 

Welcome to the community and thanks for your post. 

We invite you to review and test the suggestions in the thread above to access the offer. 

Let the community know if you have more questions. 

[ntt]

I received this promotion but when I linked to Crave account + Bell media and the subscription is not available. It shows "Virgin Plus Subscription  NONE AVAILABLE" on CRAVE account with a Manage link which ask me to pay for a subscription. Please advise. 

Enjoy Crave Standard With Ads, on us.

As a thank you for being with Virgin Plus, we’re giving you a subscription to Crave Standard With Ads on us. You’ll get access to the latest Originals from Crave, HBO, Max and more, including exclusive access to the entire HBO library and the biggest Hollywood blockbusters, at no additional charge. Once activated, it’s yours to keep as long as you keep your current Mobility rate plan.

[VirginPlusAntonie]

Hey there @ntt ,

Welcome to the community and thanks for your post. 

We invite you to review the accepted solutions and test the suggestions in the thread above to access the offer. 

Let the community know if you have more questions. 

[Adeliep]

I have followed these steps but get a screen showing 'Activate subscription' With Virgin Plus showing 'none available'

[VirginPlusAntonie]

Hey there @Adeliep ,

Welcome to the community and thanks for your post. 

We invite you to review the accepted solutions and test the suggestions in the thread above to access the offer. 

Let the community know if you have more questions. 

[janelle]

i was told i can get crave with ads but i cant activiate it.it keeps saying i need to purchase a subscription. im doing this on my laptop btw not my ph.

[VirginPlusAntonie]

Hey there @janelle ,

Welcome to the community and thanks for your post. 

We invite you to review the accepted solutions and test the suggestions in the thread above to access the offer. 

Let the community know if you have more questions. 

[dpatt]

I have been using Crave for the last year, and today I can't get into it.  It has my account info, but when I try to watch anything it says I need a subscription.

please advise

thansk

[VirginPlusAntonie]

Hey there @dpatt ,

Welcome to the community and thanks for your post. 

We invite you to review the accepted solutions and suggestions in the thread above to see if you're still eligible and/or how to access the offer. 

Let the community know if you have more questions. 

[dpatt]

l have followed how to activate Virgin plus crave offer. When I get to the Manage my Partners page it says my account (virgin+) does not have a subscription.  Says none available, I click manage and it says visit virgin plus.  How do I get my subscription back?

[L_W]

I got an email in early March 2026 saying I was eligible for a free Crave Basic subscription for as long as I have a Virgin Mobility plan. I signed up and have been watching shows on this since then without any issues. Went to watch something last night and it's just gone? Tried to sign in online in the app and it says I don't have an account. Has anyone else experienced this or does anyone know anything about this? So disappointing that it's happening.

[VirginPlusAntonie]

Hey there @L_W ,

Welcome to the community and thanks for your post. 

We invite you to review the accepted solutions and suggestions in the thread above to see if you're still eligible and/or how to access the offer. 

Let the community know if you have more questions.