Wifi Calling won't activate on S20

[glgmesh]

Hello,

Hardware: Samsung S20

Issue: wifi calling works fine until random stop. When I toggle it on/off or restart phone, the little phone/wifi icon doesn't appear and I have no reception for calls or text mesages.  Once I get back into town and get network coverage + wifi, it works fine again.

I work in a remote area with no network coverage.  Wifi calling works fine until it doesn't.

Support from Virgin: call phone company

Support from Samsung: It's carrier related, contact them.

Anyone had/has a similar issue?

Thanks

[mf076]

I have looked at all the conditional perquisites found here: https://www.virginplus.ca/en/support/wifi-calling.html

Where do I find this : If you’re using Wi-Fi calling for the first time, read and accept the terms and conditions and provide a 911 emergency address.

[Soham]

How do I turn off WiFi calling ?

[Manitoba Cowboy]

My phone is an A20

[VirginPlusPatricia]

Good morning @Manitoba Cowboy 

Thanks for your post and welcome to the community 🙂

We understand how inconvenient that would be and we wanted to check in to make sure you're able to use your Wi-Fi calling now. 

If you are still having any trouble please share exactly what happens when you try to make a call via Wi-Fi.

We also recommend that you try the following:

• Toggle Wi-Fi calling off and then back on in your settings.
• Reset your network settings.
• Make sure your phone is updated to it's latest version.

Let us know if you need anything else.

@VirginPlusPatricia