Spam Calls from Support regarding March 2027 3G cut off

[Upset parent]

Why have I been getting spam calls every 20 minutes regarding the MARCH 3g cut off? 

There's nothing but a message telling me about the cutoff and to "contact support to upgrade". 

I got the email, I saw the alert on the billing app, WHY ARE YOU NONE STOPPING CALLING ABOUT A PROMOTION LIKE IT'S A ROGERS COLLECTIONS CALL??? 

please check your system for the love of all the is holy! Blocking the number just sends it to voicemail and that's now full!

[VirginPlusAntonie · Accepted solution]

Hey there @Upset parent , 

Welcome to the community and thanks for your post.

We can understand how frustrating receiving various notifications can be and we will be happy to provide some details on why this could be happening. 

Here are some possibilities:

• You have a 3G only rate plan on your account that will soon be no longer supported.
• You have a device on your account that will soon be no longer supported.

We invite you to review your rate plan(s) and device(s) directly in My Account to ensure you don't loose any services once the end date is reached. 

To learn more about this change, check out 3G/HSPA network discontinuation on VirginPlus.ca. 

Within the link you will find various help tools like: Device Connectivity Checklists, Quick links, Frequently asked questions, etc. 

Let the community know if you have more questions.