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09-12-2026
03:48 PM
- last edited on
09-14-2026
09:02 AM
by
VirginPlusAlexa
Accepted Solutions
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09-13-2026
09:25 AM
- last edited on
09-14-2026
09:03 AM
by
VirginPlusAlexa
Hi there, @Grachman . Thanks for reaching out.
To be clear, has your phone always shown H+? Or is this something that started recently? It's important to note that we're unable to guarantee full service to "grey market" phones - meaning phones sold outside of the Canadian market and/or by a Canadian provider.
For more info on the 3G/HSPA shutdown and how you may be impacted, please take a look at our thread here on March 1st, 2027 3G/HSPA network shutdown for more details.
Looking forward to hearing back from you. Best wishes.
— Kris
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09-13-2026
09:25 AM
- last edited on
09-14-2026
09:03 AM
by
VirginPlusAlexa
Hi there, @Grachman . Thanks for reaching out.
To be clear, has your phone always shown H+? Or is this something that started recently? It's important to note that we're unable to guarantee full service to "grey market" phones - meaning phones sold outside of the Canadian market and/or by a Canadian provider.
For more info on the 3G/HSPA shutdown and how you may be impacted, please take a look at our thread here on March 1st, 2027 3G/HSPA network shutdown for more details.
Looking forward to hearing back from you. Best wishes.
— Kris
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09-14-2026 02:47 PM
I think it has always gone to h+ when I'm on phone. At least for past year. My phone works fine. I'll try an old phone. Thanks

