Private number when calling

[Butter]

We just got new phones. It is comming up as a private number when I call people.

[VirginPlusKris · Accepted solution]

Hi there @Butter.

Welcome to the Community.

To change your Caller ID settings, please check the following instructions.

Android:

1. Go to the Phone app.
2. Go to Settings in the top right.
3. Go to Calling accounts.
4. Touch your SIM with Virgin Plus.
5. Go to Additional settings.
6. Go to Caller ID.
7. Select your preferred option (Network default, Hide number, or Show number).

iOS:

1. Touch Settings.
2. Scroll to and touch Phone.
3. Touch Show My Caller ID.
4. If Show My Caller ID is on your setting is set to show your Caller ID, to turn off touch the slider to turn it off.
5. The caller ID option has been changed.

Let us know if you needed any further assistance.

[Double5]

Hi, I am new user and I  still can’t show my caller ID to others after I turned on the mentioned setting in Phone.

[bobfrompei]

How do I change my call display to say my name instead of "private caller"

[Zeet]

I actually hide my caller id from virgin plus app and now I am unable to unhide my caller id even the agents cannot help me

[VirginPlusKris]

Hi there, @Zeet. Thanks for reaching out.

Take a look at the solution earlier in the thread and give those instructions a try. Let us know if the issue persists, or if you're unable to follow the steps.

Best wishes.