Credit Union not in list of banks

[Brian Eng]

I want automatic withdrawals from my credit union chequing account.  My credit union is not listed.  What do I do?

[JoseJose]

May I also request adding Simplii Financial to the list? Thank you.

[VirginPlusAntonie]

Hey there @JoseJose ,

Welcome to the community and thanks for letting us know.

We've forwarded the missing institution to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be updated. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[AmberNorthernBC]

Hi there,

Could you please add Integris Credit Union?

Thanks.

[VirginPlusAntonie]

Hey there @AmberNorthernBC ,

Welcome to the community and thanks for letting us know.

We've forwarded the missing institution to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be updated. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[skew]

Hi! 

In the same boat - I want to set up preauth payments to have the credit applied to my account but don't see my bank. 

Can you add "Cascadia Credit Union" ? (Formerly Summerland Credit Union) 

Thank you

[VirginPlusAntonie]

Hey there @skew ,

Welcome to the community and thanks for letting us know.

We've forwarded the missing institution to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be updated. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[Soka]

I been trying to contact customer service for two days (virtual customer service terrible idea and can't talk with a person for 24 hours unless you request a call back) wasn't like this before.

Finally was able to talk with a person but wasn't helpful, my bank is not on the list for pre authorization and he told me to put the bank info manually, but still asked me for my bank name, so I wasn't able to do it.

Really disappointed with the way to reach customer service now. 

[VirginPlusAntonie]

Hey there @Soka , 

Welcome to the community and thanks for reaching out. 

Please let us know which bank in question is missing and we will be happy to flag it for review and correction.

Looking forward to hearing back from you. 

[knewhook]

Hi My bank is not listed on the autopay options, could you please add Atlantic Edge Credit Union to the list. instution code is 839 and Transit is 38133

[VirginPlusAntonie]

Hey there @knewhook ,

Welcome to the community and thanks for bringing this to our attention. 

We have passed along this information for verification and inclusion in the list.

As these types of updates require review and implementation, they may not be reflected immediately. We encourage you to please check back periodically and ensure your app is up to date, as the financial institution may be added in a future update.

Have a great day, and let us know if you need anything else.

[Jbrown]

Any updates on this? I'm also with Simplii Financial and need it added to the list of banks.

[VirginPlusAntonie]

Hey there @Jbrown ,

Welcome to the community and thanks for letting us know. 

We've passed along this information for verification and inclusion in the list.

As these types of updates require review and implementation, they may not be reflected immediately. We encourage you to please check back periodically and ensure your app is up to date, as the financial institution may be added in a future update.

Have a great day and let the community know if you have any questions.

[wzrd8kd]

Hello, 

Can you please request to have PC Financial added, it is not currently listed as an available option.

Thanks,

[VirginPlusAntonie]

Hey there @wzrd8kd ,

Welcome to the community and thanks for letting us know. 

We've passed along this information for verification and inclusion in the list.

As these types of updates require review and implementation, they may not be reflected immediately. We encourage you to please check back periodically and ensure your app is up to date, as the financial institution may be added in a future update.

Have a great day and let the community know if you have any questions.