Account Profile Language

[Jojo]

I would like to know why I keep getting all my correspondence from you in French when my account is in English. Please send all emails and correspondence in ENGLISH. 

[VirginPlusAntonie · Accepted solution]

Hey there @Jojo, 

Welcome to the Community.

How to change your Virgin Plus account language preference in MyAccount App

To update your language settings in the MyAccount app, follow these steps:

1. Open the MyAccount app on your device.
2. Tap the Profile icon located in the top-right corner.
3. Select Profile from the menu.
4. Choose Mobility bill – your account number.
5. Tap Language to update your preferred language.
6. If needed, adjust your Mobility agreement language as well.

[LOUISE592]

I have just signed up with Virgin and any communication I get (emails & texts) is in French. How can I get those communications to come in English?

[John1111]

This doesn't work.

[VirginPlusKris]

Hi there @John1111.

Welcome to the Community and thanks for your post.

We've sent you a private message to assist. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[LorenzoDB]

Hello, All is good in my profile and English is my chosen language however I still get promo emails in French. I would prefer English emails or at the very least bilingual.

Thank you

[VirginPlusAntonie]

Hi there @LorenzoDB ,

Welcome to the Community and thanks for your post.

We've sent you a private message to assist. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message