Multiple modem error codes: Error 2000, Error 2001 and Error 1202

Popo2
Contributor

Error 2000

Error 2001

Error 1202 no HSI configure, configure HSI service

2-3 days technician visit........

Working at 2am suddenly no Internet! 

 

1 ACCEPTED SOLUTION

Accepted Solutions

VirginPlusAntonie
Moderator

Hey there @Popo2 , 

Welcome to the community and thanks for your post. 

When receiving these error codes simultaneously, it brings to believe that your service is not currently connected to the network. 

Have you made any recent changes to your services like a speed change, seasonal suspension, moving your service to a new address, etc.?

If not, we invite you to check out Internet troubles? Try these quick fixes. for tips and tricks when facing issues with your service. We also suggest running the virtual repair tool from your mobile phone to avoid disconnection when they do a modem reboot.

Check that out and keep the community updated with the results.

 

 

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2 REPLIES 2

VirginPlusAntonie
Moderator

Hey there @Popo2 , 

Welcome to the community and thanks for your post. 

When receiving these error codes simultaneously, it brings to believe that your service is not currently connected to the network. 

Have you made any recent changes to your services like a speed change, seasonal suspension, moving your service to a new address, etc.?

If not, we invite you to check out Internet troubles? Try these quick fixes. for tips and tricks when facing issues with your service. We also suggest running the virtual repair tool from your mobile phone to avoid disconnection when they do a modem reboot.

Check that out and keep the community updated with the results.

 

 

My modem is not connecting to the server. 

Any advice how to repair this.