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07-03-2026
02:21 AM
- last edited on
07-03-2026
07:03 AM
by
VirginPlusAlexa
Error 2000
Error 2001
Error 1202 no HSI configure, configure HSI service
2-3 days technician visit........
Working at 2am suddenly no Internet!
Accepted Solutions
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07-03-2026 03:34 PM
Hey there @Popo2 ,
Welcome to the community and thanks for your post.
When receiving these error codes simultaneously, it brings to believe that your service is not currently connected to the network.
Have you made any recent changes to your services like a speed change, seasonal suspension, moving your service to a new address, etc.?
If not, we invite you to check out Internet troubles? Try these quick fixes. for tips and tricks when facing issues with your service. We also suggest running the virtual repair tool from your mobile phone to avoid disconnection when they do a modem reboot.
Check that out and keep the community updated with the results.
- Mark as New
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07-03-2026 03:34 PM
Hey there @Popo2 ,
Welcome to the community and thanks for your post.
When receiving these error codes simultaneously, it brings to believe that your service is not currently connected to the network.
Have you made any recent changes to your services like a speed change, seasonal suspension, moving your service to a new address, etc.?
If not, we invite you to check out Internet troubles? Try these quick fixes. for tips and tricks when facing issues with your service. We also suggest running the virtual repair tool from your mobile phone to avoid disconnection when they do a modem reboot.
Check that out and keep the community updated with the results.
- Mark as New
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08-20-2026
07:16 PM
- last edited on
08-21-2026
09:42 AM
by
VirginPlusAnton
My modem is not connecting to the server.
Any advice how to repair this.

