Internet slow and intermittent network disconnect

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Pau
Contributor

‎03-27-2023 09:32 PM - last edited on ‎03-13-2024 11:04 AM by

All evening internet disconnecting intermittently and download speed 25-27. Making it impossible to watch TV. I pay for 100 mbps for download and not getting the service. The issues happen on a regular basis with Virgin. I call Virgin, always same response, « need a new modem », I’ve already had two new ones. I’m told too many devices, while I’m alone at home, and only use one device at a time, and the others are not plugged in. Virgin runs on the same line as Bell, so if I go with Bell I would  pay more but most likely will have the same issues. 

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Scream name
Contributor
In response to Elmir

‎08-21-2026 05:29 PM

I need my internet for work as well, since I am getting no help from Virgin, I am looking for a new provider.  Let me know if you find anyone who is not Bell or Roger.

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VirginPlusKris
Retired Moderator
In response to Scream name

‎08-22-2026 09:31 AM

Hi there, @Scream name. Thanks for reaching out.

We're sorry to hear about the difficulties you're having with the Virtual Repair Tool. For clarity, could you please provide some additional details as to the issue?

  • Is this happening from a web browser, the app, or both?
  • In either case, have you tried clearing your cookies & cache and then trying again?
  • If from a web browser, are you using an up-to-date, supported browser? If in the app, have you made sure the app is up to date?
  • Are you trying to access the Virtual Repair Tool from behind a VPN? If so, have you tried disabling the VPN and trying again?
  • What personal troubleshooting have you otherwise attempted?

Looking forward to hearing back from you.

— Kris

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