We need a tech to check Internet speed, I pay for 30mega but I get only 2mega
Hi. I had previously set up both a 5G and a 2.4G wi-fi network on my Valerie modem but now I see only 2.4.When I connect from a browser directly to the Valerie modem I don't see any options for managing both: just one network named xxx_2.4, where t...
I'm about to go nuts, I have been attempted to connect my phone through wifi via Valerie and nothing is working, what-so-ever!!! I need help!
When connecting to Wifi on my phone, there is no prompt to enter a password for the selected router. Instead an authentication error message appears. A few notes. 1. The phone (GS8) was connected to Valerie with the original password. 2. After changi...
Please help; tried contacting Virgin directly but they were no help. Valerie modem keeps turning on/off... not completely off, but glitching. Won't send me my administrator passwords, and internet goes on/off. Tried unplugging, many times, and can't ...
Hi there,I have a desktop connected to Valerie via Ethernet. Internet works great but I can NOT connect to Valerie settings typing "http://valerie/" or "http://192.168.2.1/". I get the error message "This site can’t be reached" and "DNS_PROBE_FINISHE...
Our Steve modem has been dropping connections every frequently (every 1-15 mins roughly). My partner and I found a way to log into the Steve modem and were able to look at the error log. We determined that we were being disconnected from the Steve mo...
I already have a new modem, can i use it when i change my internet speed plan to 300?
I tried pressing the key icon to retrieve my admin password.I can see that there's a reset button, but it just restarts the device.How do you factory reset the device?
The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have:
