Internet | Virgin Plus Community Forum

Resolved! Modem (Vincent) received, installed and running, but not registered

I just opened an account with VirginPlus and received my modem on Thursday morning. I disconnected my previous carrier's modem, and connected "Vincent." After reconfiguring itself with a couple of reboots (I just watched it do its thing), it connecte...

Resolved! Could anybody tell me who turned on my Wi-Fi?

Could anybody tell me who turned on my Wi-Fi?After the Virgin technician set up the Valerie modem, I immediately connected a securely confirmed computer to Valerie modem via Ethernet and turned off the modem's Wi-Fi . Then, for the first time on Apri...

Resolved! Vincent 5GHz channels

Hello, I recently signed up and got the Vincent modem. I have a question regarding the 5GHz radios.Why is the 5GHz Radio 2 upper channels selection trimmed?In my case the 100 to 144 channels would be the preferred choice for 5GHZ Radio 2 without inte...

Resolved! Problem mapping network drive on Valerie modem

I have a USB drive plugged into my Valerie modem. When I try to map it as a network drive through windows 11, I continually get a Windows security popup telling me that either the username or password is incorrect. I've tried every combination of p...

Resolved! cancelling previous service provider

The Virgin Plus technician is coming to set up my new internet service. Do I cancel my service with the previous internet provider or does Virgin Plus do this?

Resolved! my valerie settings are changed if i turn my system off at night.

I have used a Valerie router for 4 years with no problems and now ( even with a replacement unit ) things are different. I always turn my system off at night and on startup next day wifi and other settings are BACK ON. Was a change made to these rout...

Resolved! Initialization failed / L'initialisation a échoué

Hi, I've been getting this error recently whenever I enter the modem's IP in the browser:(Initialization failed / L'initialisation a échoué)Not able to change wifi settings or anything elseSteps performed:------ Restarting the modem- Resetting to fac...

Resolved! Valerie now says HomeHub3000

When logging into the web interface I now see Home Hub 3000 indications.I’m also unable to input the v2 number since it thinks it’s a Bell modem and refuses the virginmobile.ca user id. What happened?

Resolved! Modem Incorrect Info

My modem is Valerie, however my account says it is Steve????

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Wi-Fi: Password reset

How to return my modem?

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