Mobility
Have questions or need help with your Virgin Plus Mobility service or phone?
383 PostsRecent Activity
Change Ownership
Hi, I would like to change the ownership of my current sim card to myself, it belongs to my brother, how do I go about this?Thanks
Why is your system not allowing bill payment
What the hell is wrong with your system I have spent the entire day trying to pay the bill. 3 stores later a library visit and a bank visit but your banking info does not display to pay the f......g bill and my phone and internet is not working call ...
Incoming calls issue
I am not getting incoming calls sometimes and the calls directly forwarding to voicemail. And I lost WiFi calling option .
Error 2000 on valerie modem
Hello, I got with virgin plus in september 2022 and ever since signing up, I had 0 issues with any connection, until 4 days ago when my home wifi stopped working. I check the modem I have and it said “error 2000 please enter http…” i did that, no suc...
Phone voip connection to Valerie
Hi,I switched recently to Virgin internet and I tried to connect my Teksavvy Grand Stream (as I have a phone number with them) to Valerie. I put the cable to Line 1 and did a reset on the ATA box. I have dial tone but if I dial a number, is just busy...
Credit Union not in list of banks
I want automatic withdrawals from my credit union chequing account. My credit union is not listed. What do I do?
Resolved! Payment made. Balance owing not updating.
I have already paid my bill through my bank app yesterday, but it shows nothing in virgin app. And moreover company didn't provide its own email or contact no. of customer care.
Can’t link account despite doing it
When I link my account I get:The account number XXXXXXX has already been added to this My Account profile. But then when I click Continue to my account I get: Hey there! Looks like you don't have any bills or services linked to your profile. It's sup...
Cell phone data usage
I turned off data to my daughter's phone (an android) while she was traveling through the States. Once she crossed the boarder and was back in Canada for a bit, I turned the data back on. That was four hours ago and she still doesn't have access to...
