Subscription to Crave Required - No Service Found

[Kortnie]

How do we use this offer? When I click the link it says that I need to choose a subscription… however the text offer says “we’ve added crave basic to your account, on us.”  

[VirginPlusKris · Accepted solution]

Hi there, and @Kortnie. Thanks for your posts. 🙂

You can remove the add-on when logging into your My Account profile for your phone number, scrolling down to Plan, add-ons & travel, and select Manage Add-ons From there, you'll be prompted with a screen for "Add or remove add-ons" - Crave Basic will be under Others, at which point you can simply click the check box to remove it.

@Kortnie, could you share a screenshot of what you're seeing when you go to vpc.ca/crave? It should be taking you directly to a Bell Media registration page for Crave.

Looking forward to hearing back from you.

[allythekid · Accepted solution]

You have to go through vpc.ca/crave for some reason 

[Hallow]

I don’t know how to access/activate the free Crave Basic membership in my plan’s add-ons. Please help! Thank you.

[Bingo]

I received it as well,I was wondering the same but clicked the link so I hope not,I couldn't figure out how to get it to work

[Thumper666]

How to access Crave Basic that's included in mobile plan

[Frustrated55]

I set-up my account the day I received the offer.  It worked by scanning the QR code on my TV.  Now a few days later, when I sign in it tells me I need to subscribe to access Crave.  When I go to Crave directly in my computer or phone, the only option I have to join is through Bell - no Virgin - and then I get no service found.  I have changed nothing since the 1st time I was successful in watching it. Anyone else have any solutions? 

[VirginPlusAntonie · Accepted solution]

Hey there @Frustrated55 , 

Welcome to the community and thanks for your post. 

We invite you to check out the other Crave threads on community and solutions to find how to access the offer and to ensure you have the feature active on your account (review your plan details in My Account to see if the offer is present).

For a detailed step by step Crave activation and login walk-through see How to activate Virgin Plus Crave Standard with Ads offer

Let the community know if you have more questions. 

[Jansin]

Virgin email says I can get Crave for free.

I clik on the link and create a Bell Mobility Account

It then wants me to activate my account. The only available selection is Bell Mobility (not Virgin)

If I pick Bell Mobility it does not like my Virgin phone number.

Any suggestions on what to try next.

[Janice]

Hi, do I only get it on my phone, or can I access it on my TV?  My phone is Virgin, but my TV is not. 

Thank you. 

[VirginPlusAntonie]

Hey there @Janice  , 

Welcome to the community and great question. 

Crave Standard With Ads is available on all supported devices through the Crave app, and on the web via crave.ca

Let the community know if you have more questions.

[Frustratedtodd]

I do not get the prompt to enter my Virgin Mobile phone number before I am logged into my existing Bell media account. So I am not able to link the offer to my Bell media account. 

Any suggestions?

[VinnieT]

I switched from Bell to Virgin Plus. Had trouble activating Crave Basic. Virgin Plus had a message popped saying " SUBSCRIPTION none available". I followed the solution to Manage account, under Others, I do not see Crave Basic. 

[VirginPlusAntonie]

Hey there @Frustratedtodd and @VinnieT , 

Welcome to the community and thanks for your posts. 

We invite you to check out the accepted solutions above to learn more on the way to see if you have the offer on your account and/or how to access it if elligible.

Let the community know if you have more questions.