Missing channels

[KB]

I ordered 4 channels last night, only one shows up new on my line up. I’ve restarted my fire stick MULTIPLE times…. Nothing! I check my app on iPad…..STILL NOTHING! I click on chat box to get assistance…..they only deal with mobility. Can someone there in Virgin just refresh my account and get it online for us please? I don’t feel like calling and having to be put on hold. 

[VirginPlusAntonie · Accepted solution]

Hi @KB,

That's a great post for the Community,

When you order an A La Carte channel and/or it's a newly activated account, a few things needs to be done in the back end to activate the product on your profile and depending on the content some channels will have a small delay before they appear in your list. 

Please let the Community know if you have further questions.

Happy watching.☺

[EMERGIO]

• Subscribe to internet and TV service yesterday i'm still waiting for my tv channels to appear on my app. I have the basic English package but missing many channels. Called them yesterday they assured me that everything would be fine today. Guess what, still missing the channels. Called again today, they tell me it can possible take another 2 days. This is not acceptable with Bell and VideoTron I never waited, it was pretty much instant switch over. 

[VirginPlusAntonie]

Hey there @EMERGIO  

Welcome to the community and thanks for your post. 

We wanted to check in and see if things are now normal or if you're still experiencing missing channels. 
Looking forward to hearing back from you.

[Geo]

Missing Yes TV and NBC Detroit

[VirginPlusPatricia]

Hey @Geo 

Welcome to the community 🙂

We need a few more details in order to help.

• Did you just add Yes TV and NBC Detroit to your TV package, or have you been able to access those channels in the past?
• Are they missing from the guide altogether, or is there an on screen message when you try to view?
• Do you see them listed as part of your current TV subscription? 

If you do subscribe and are still having trouble, we recommend that you reboot your equipment/modem to start, then check to see if the channels are visible.

Keep us posted,

@VirginPlusPatricia