Linking through TSN premium Virgin Plus issues, I can't get through past the log in screen?

Mandan
Contributor

‎10-18-2026 01:21 PM - last edited on ‎10-19-2026 10:00 AM by

I've spent hours with Bell and virgin trying to link through TV provider virgin plus on the TSN app. I can't get through past the log in screen. I've trying everything suggested several times. 

 

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3 REPLIES 3

VirginPlusAntonie
Moderator

‎10-19-2026 01:14 PM - edited ‎10-20-2026 08:37 AM

Hey there @Mandan , 

Welcome to the community and thanks for reaching out.

In order for the community to best assist, we will need a few details from you:

  • Are you attempting to use the TSN app on a Smart TV, Mobile Phone, Tablet, FireStick, etc.?
  • What is the make and model of the hardware you're attempting to use?
  • Have you tried on a different device?
  • What is the app version?
  • Are your hardware and app updated to their latest versions?
  • What troubleshooting steps have you tried so far?

Looking forward to hearing back from you.

 

Mandan
Contributor
In response to VirginPlusAntonie

‎10-30-2026 03:14 PM

I thought the supervisor was going to look into this and get back to me. Unfortunately, the same old. I've tried website, app, phone, all of it. The issue is, I can't link TV provider "virgin plus" while in the tsn app. No one has offered any solution. This is not an issue on my end. 

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VirginPlusAntonie
Moderator
In response to Mandan

‎11-02-2026 01:49 PM

Hey there @Mandan , 

Thanks for letting us know. 

We would like to have a closer look and help as best as we can. 

We will be sending you a private message shortly with what we need to get started. 

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.