New phone delivery iPhone 18 - Why is my brand new phone sitting at the post office?

[Devin]

Why is my brand new iPhone 18 sitting at the post office in Keswick Ontario? Why can my phone not be delivered directly to my house in Keswick, can we please have this done as the last time I ordered a new phone it was shipped directly to the house. 

[VirginPlusAntonie · Accepted solution]

Hey there @Devin  , 

Welcome to the community and thanks for reaching out. 

While we can understand your concerns and would love to get them to deliver it to your home directly, your Post service is responsible for it's processes. 

We suggest getting in touch with your post office to see why the delivery is not being done and how to retrieve your new device. 

Let the community know if you have more questions.