Mobile phone/internet down?

[Cheryl61]

I live in Laurentian Valley and do not have internet or mobile phone, does anyone else not have service, i was advised by Virgin it would take 4 to 48 hrs???  What if there is an emergency.  This is ridiculous.  Virgin will be losing me as a customer if this is not fixed asap.

[VirginPlusAntonie · Accepted solution]

Hey there @Cheryl61, 

Welcome to the Community and thanks for your post. 

We can understand how frustrating losing access to our services can be and we're glad that you were able to get a timeframe from one of our colleagues at member care. 

You can always keep track of Internet service outages via the Outage Check tool on VirginPlus.ca.

Let the community know if you have more questions.