How to I upgrade my phone?

[Frustration]

Years ago it was easy to see my contract and how much it would cost me to replace my phone.
Now I need to spend the whole day and still would not figure it out. I can see my contract and the promotions but I do not care for those if I cannot see how much it will cost me to make that upgrade.

Where the heck can I find how much it would cost me to replace my phone.

[VirginPlusNick · Accepted solution]

Hi @Frustration  
Thank you for your post and welcome to the Community.
To upgrade your phone through your My Account, after signing in you would select your Mobile service and then under the "My Device" section, there will be a button that says "Upgrade now". You would select that and follow the steps.

We would also recommend checking out our support article Wanna upgrade to an awesome new phone? for additional information.
If you have any further questions, please do not hesitate to contact the Community.

[Frustration]

Thank you very much for your response.
I would have appreciated it more if you had answered my question though.

Back in the day we were able to see our plan, how much time we have until the next upgrade, and a few options with the amount it would cost according to the remaining time.

Now you are telling me that I have to choose the device and go through the upgrade steps and I might see that amount. Which I do not.

I was talking to a rep the other day and checked right away, boom.

But, I believe was told that my contract ends in April, when online it says January.
Somehow reps can see that without having to earn a PhD certificate but that option is not available to the customers anymore.

Also,

How the heck can we get rid of that advertising box that comes up every time that we get on the main page? Can we have a "do not show this again" box? It is very frustrating when I am going back and forth and the only thing I care is to figure out how much will I have to pay "your remaining phone balance" if I decide to upgrade my phone.

I do not care about your stupid advertising, I want to learn how much I have to pay to buy out my plan.

[VirginPlusAntonie · Accepted solution]

Hey there @Frustration  , 

We wanted to jump in and clarify a few things. 

When in My Account, the agreement term visible is the correct term assigned to your current device and/or offer. To review your agreement and confirm the dates, check out Service Agreement in My Account. 

When it comes to keeping track of your phones balance and see if you would have an extra amount to pay if you made an early hardware upgrade, you can view this as indicated in the screenshot above. 

If you see the above, this means that you can upgrade early and not have to pay a remaining device balance amount (processing fees may apply and will be visible during the process).

In the instance that you would still have a balance to complete a early hardware upgrade, it would be shown there. 

For all other potential rate plan and device costs and/or offers pertaining to the upgrade, this can only be visible while navigating the upgrade process as offers can vary depending on the device you select.

Let the community know if you have more questions. 

[Frustration]

Thank you very much Antonie,

So when I see the upgrade now button there is no balance left, aside from the fees.

This is what I was looking for

Thank you