Can't make or receive phone calls in Penticton, BC

[Jkmonkey]

I can't make a phone call or receive a phone call without it dropping in the Penticton area. Either fix your service or I will be terminating my cell phone service contract as you are breaching your contract in not being able to provide me with a decent service. This has been an ongoing issue fix it

[VirginPlusAntonie · Accepted solution]

Hey there @Jkmonkey ,

Welcome to the Community and thanks for your post. 

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

In order to best assist, please provide the following details;

• Where are you located when experiencing the issue; Indoors, outdoors or both?
• Is the issue happening only in one location or everywhere?
• Have you tried to reset the network settings and also try restarting your phone?
• Are you using an eSIM or physical SIM? If using a physical SIM, try turning your phone off and removing the SIM for 2 to 5 minutes and try again after.
• Have you tried turning on your Wi-Fi calling?
• Which connection setting are you on? If on 5G Auto or 5G On, try selecting LTE to see if you can notice a difference.

In the meantime as well, we'd recommend checking out our How To article on Troubleshooting voice calls for tips and advice that may help.

Looking forward to hearing back from you