Hey Virgin Plus Members,
We’ve all had this happen before: you can’t make or receive a call anymore. Don’t panic. Here are a few quick troubleshooting steps to run through.
Turn your phone off/on. It sounds so simple, but sometimes a fresh connection to the network is all that you need.
Make sure your phone is on the most up-to-date OS.
Check your phone settings for some basics:
- Make sure airplane mode is off
- Make sure call blocking features like Do Not Disturb are off
- Check that Call Forwarding is off
- Check that your network mode is set to automatic
- Disconnect any accessories
- Check that you have network coverage
- Try moving outside if you’re inside for better network connection
If none of those work, you’ll need to get a little more technical, and steps will change depending on your phone. Check out the troubleshooting section in interactive phone guides
for next steps.
