Security PIN

[Rob_S]

I would like to know how I can retrieve my 4-digit PIN for my Virgin Mobile account.  I cannot find my PIN anywhere.  If necessary, how do I change my Virgin Mobile PIN?

[VirginPlusAntonie · Accepted solution]

Hey there @Rob_S.

Welcome to the Community and thanks for your post.

We will be more than happy to help. Your 4 digit Virgin Plus PIN number can be found on My Account via the following link; Setup My PIN

Let us know if you have any further questions.

[dnaod]

Oh the irony of this post.

I mean, great information and I agree with everything in this post.

Except that I'm a new Virgin Mobile  customer and I joined this community to complain about my Virgin Plus account's lack of MFA.  No... PINs, security questions (which are actually a security anti-pattern), alternate emails, and alternate phone numbers are NOT MFA/2FA.

Virgin Plus accounts have no MFA and in 2024, that's absolutely TERRIFYING.  Mobile providers are prime vectors of attack because hijacking a mobile account is a gateway to getting access to many other services' 2FA - like banking!

I find this completely unacceptable that my Virgin Plus account has no MFA available.  Scary.

[mare1]

Hi  there are two phone numbers on account i need retrieve pin or get pin for one phone

[VirginPlusAntonie]

Hey there @mare1 , 

Welcome to the community and thanks for your post. 

We invite you to check out the accepted solution above to learn how to retrieve your account pin. 

Let the community know if you have more questions.