08-21-202609:05 AM - last edited on 08-21-202609:51 AM by VirginPlusAntonie
I have switched my prepaid account over to a monthly plan as per the email received that I must do so before Sept. 15/26 using the code 25RH***. That was done... ...my question is I had $38.20 LEFT ON MY PRE-PAID ACCOUNT....HOW DO I RETRIEVE THAT MONEY?? Please respond.......
We'd be happy to take a closer look, and will be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.
We'd be happy to take a closer look, and will be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.
I've made the same change to post payment on Sept 11 2026 and also do not have clear information on my remaining balance of approx $78.00 at my prepaid account. Can you update me on balance transfer? Thanks
Welcome to the community and thanks for reaching out.
We'd be happy to take a closer look, and will be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.
I've made the same change to post payment on Oct 11 2026 and also do not have clear information on my remaining balance of approx $120.00 on my prepaid account. Can you update me on balance transfer? Thanks
Welcome to the community and thank you for you post
We would be happy to take a look at your account and clarify everything. I will be in touch via PM shortly to request more information. Please check your Messages within your profile avatar in the top right corner.
I made the switch from a prepaid to postpaid account at the end of August 2026. I had a prepaid balance of $135.46 that I am waiting to be transferred over. Initially, I was told that the balance would be transferred in partial amounts month by month. My first bill had the funds withdrawn from my bank account as I had set that up to get a discount. I called asking about my balance and I was told by someone that I had to explicitly set up the transfer of my balance. I was transferred to a Customer Care Associate in accounts who then told me that it may take one or two billing cycles for the balance to appear. My second bill had the funds withdrawn from my bank account, and I still haven’t seen the balance. Would someone PM me to check my account so that I can be assured that I will see the balance eventually, please. Thanks.
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